Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of martha venable

martha venable

March 13, 2026

5  out of  5
rating by martha venable
"Reed was very helpful, Explained all the policies we have and offered some new ones that would be very beneficial to us."
Profile photo of Charles Bozeman

Charles Bozeman

March 10, 2026

5  out of  5
rating by Charles Bozeman
"Just finished a policy review with Reed from Matt Walters State Farm. Always good to know they are looking out for us."
We responded:
"Thank you, Mr. Bozeman. We are happy to know that Reed took care of you and we are all here if you ever need anything. "
Profile photo of Zachary Gougar

Zachary Gougar

February 23, 2026

5  out of  5
rating by Zachary Gougar
"Great service from Reed! Helped me through the whole process of switching from another insurance company. Very friendly, and very punctual!"
We responded:
"Thank you for your wonderful feedback! We're glad to hear that Reed provided you with friendly and punctual service throughout your insurance switch. We appreciate you choosing us and are here to assist you anytime you need!"
Profile photo of Amanda Van Hise

Amanda Van Hise

February 19, 2026

5  out of  5
rating by Amanda Van Hise
"Matt is the best! He saved us a ton of money and offered helpful solutions after my daughter's accident. Highly recommend!!"
We responded:
"Thank you for your kind words! We're so glad Matt could provide valuable support and savings, especially during such a challenging time. Your recommendation means a lot to us, and we're here whenever you need assistance in the future!"
Profile photo of Carmen Guffey

Carmen Guffey

February 16, 2026

5  out of  5
rating by Carmen Guffey
"Matt Walters Agency is awesome , the only agency to call once a year and do a policy update and explained each policy in detail and asked about other coverage most people wouldn’t think of. They look to see if the can save you money or help add to your policy, best agency ever"
We responded:
"Thank you for the fantastic feedback! We're proud that Matt Walters Agency takes the time to provide thorough policy reviews and personalized service each year. It’s great to hear that our attention to detail and commitment to finding savings and the right coverage for you made such a positive impact. We truly appreciate your trust and kind words!"
Profile photo of patti howard

patti howard

February 12, 2026

5  out of  5
rating by patti howard
"His office was very helpful and nice."
We responded:
"Thank you so much:)"
Profile photo of Gerald

Gerald

February 11, 2026

5  out of  5
rating by Gerald
"Reed did a great job of explaining everything! Everyone there is always nice and very helpful!"
We responded:
"Thank you for your kind feedback! We're glad to hear that Reed did a great job explaining everything and that our team has been nice and helpful. We appreciate your support and are always here to assist you!"
Profile photo of Jim

Jim

February 4, 2026

5  out of  5
rating by Jim
"Very great people to work with understanding and willing to spend time explaining everything to you the great"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a positive experience and felt supported throughout. It's our goal to be understanding and helpful every step of the way. "
Profile photo of Holly Hughes

Holly Hughes

January 30, 2026

5  out of  5
rating by Holly Hughes
"Matt and Patrick were so helpful getting our insurance swapped! They have the best prices around helping us save 100 dollars!! Would definitely recommend them!!"
We responded:
"Thank you for your wonderful review! We're thrilled that Matt and Patrick could help you save $100 and make the insurance switch easy. Your recommendation means a lot to us, and we're here anytime you need assistance!"
Profile photo of lisa dewey

lisa dewey

January 26, 2026

5  out of  5
rating by lisa dewey
"I'm very pleased with the customer service I've experienced with Matt Walters' Sate Farm agency. I look forward to stellar customer service, and coverage, in the years to come. Thanks, Matt!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear about your positive experience with Office. Providing stellar customer service and reliable coverage is our top priority, and we look forward to continuing to serve you for many years to come. Thanks again for your trust and support!"
Profile photo of Steve Smith

Steve Smith

January 20, 2026

5  out of  5
rating by Steve Smith
"We are selling our current home and buying another home, however the closing has been extended. Matt's team went above and beyond in a timely manner to get our current homeowners policy extended and the new one set up. Well done!"
We responded:
"Thank you for sharing your experience! It’s great to hear that our team provided such excellent and timely support during your home transition. Having your homeowners policies handled smoothly during a closing extension can definitely take a big weight off your shoulders. Wishing you all the best with your new home!"
Profile photo of Mark McDonald

Mark McDonald

January 20, 2026

5  out of  5
rating by Mark McDonald
"Matt and the team jumped in on a situation and took it over and resolved it. Thanks."
We responded:
"Thank you for highlighting our attention to detail and customer focus! We’re committed to providing the best experience possible and truly appreciate your recognition. If you need any further assistance, we're here to help!"
Profile photo of Janice Perry

Janice Perry

January 15, 2026

5  out of  5
rating by Janice Perry
"Reed did a great job reviewing my policies. Very friendly."
We responded:
"Thank you for your kind words! We're glad to hear that Reed provided you with a thorough review and friendly service. If you have any further questions or need assistance, feel free to reach out!"
Profile photo of Charles Whisenant

Charles Whisenant

January 14, 2026

5  out of  5
rating by Charles Whisenant
"Easy to work with."
We responded:
"Thank you for your feedback! We're happy to hear that you found us easy to work with. If you need any further assistance, we're here to help!"
Profile photo of Kippah Linburg Goldstein

Kippah Linburg Goldstein

January 14, 2026

5  out of  5
rating by Kippah Linburg Goldstein
"Excellent customer service. I feel every effort to give the coverage that i need."
We responded:
"Thank you for your wonderful feedback! We're delighted to hear that you received excellent customer service and that we could help provide the coverage you need. If you ever have any questions or need further assistance, please don't hesitate to reach out!"
Profile photo of Doug Martinson

Doug Martinson

January 14, 2026

5  out of  5
rating by Doug Martinson
"I have used Matt and his team for homeowners and car insurance and also Surety Bonds and I highly recommend them! They are very responsive and quick with great service!!"
We responded:
"Thank you so much for your kind words and recommendation! We're thrilled to hear that you’ve had a positive experience with Matt and the team across homeowners, car insurance, and surety bonds. Providing responsive and efficient service is our top priority, and your feedback means a lot to us. Please don’t hesitate to reach out if you need anything else!"
Profile photo of Caroline Lyle

Caroline Lyle

January 9, 2026

5  out of  5
rating by Caroline Lyle
"I had a great experience working with Reed. He is extremely responsive and friendly. He was always quick to answer questions and took the time to explain everything clearly, making the whole process smooth and stress-free."
We responded:
"Thank you for sharing your positive experience! We're delighted to hear that Reed provided responsive, friendly, and clear support throughout the process. Making things smooth and stress-free for our clients is very important to us. We appreciate your kind words and look forward to assisting you again in the future!"
Profile photo of Collins Hess

Collins Hess

January 5, 2026

5  out of  5
rating by Collins Hess
"Matt has helped me navigate the insurance for my car and truck, home and business. It's nice to have someone on your side ad looking out for our best interest."
We responded:
"Thank you for trusting Matt to help with your car, truck, home, and business insurance! We're proud to have someone on your side who truly looks out for your best interests. If you ever need guidance or support, Matt and the team are here to make insurance simple and stress-free!"
Profile photo of Eli Walton

Eli Walton

December 31, 2025

5  out of  5
rating by Eli Walton
"My wife and I had a great experience with Walters State farm team. They were (and continue to be) super helpful in educating us on what we are actually paying for and what we need. Insurance legends."
We responded:
"Thank you for sharing such wonderful feedback! We're delighted that you and your wife had a great experience with our team. It's our mission to provide clear guidance and ensure you understand the value of your coverage."
Profile photo of Douglas Martinson

Douglas Martinson

December 30, 2025

5  out of  5
rating by Douglas Martinson
"I had a great experience with Reed. I was in search of insurance and he walked me through all the ins and outs and got me just what I needed. I am able to sleep a little bit easier knowing my family is protected by Matt, Reed, and the State Farm team. I highly recommend them for all insurance needs!"
We responded:
"Thank you so much for your kind words! We're glad to hear that Reed and the State Farm team were able to guide you through the process and provide the coverage that gives you peace of mind. Protecting your family is our top priority, and your recommendation means a lot to us. We're always here to help with any of your insurance needs!"
Profile photo of Kaydence S

Kaydence S

December 19, 2025

5  out of  5
rating by Kaydence S
"Completed my life insurance over the phone with Reed and it was very quick and easy! He explained everything incredibly well and was very helpful."
We responded:
"Thank you for sharing your experience! We’re glad Reed made completing your life insurance quick, easy, and clear. Providing helpful, straightforward guidance is what we’re all about. If you have any questions or need assistance in the future, just give us a call!"
Profile photo of Sofina Pisula

Sofina Pisula

December 18, 2025

5  out of  5
rating by Sofina Pisula
"I had a great experience with Matt and his team. They were friendly, knowledgeable, and truly took the time to explain my coverage options in a way that was easy to understand. They were responsive, professional, and made the entire process smooth and stress-free. I highly recommend Matt Walters to anyone looking for reliable insurance and outstanding customer care."
We responded:
"Thanks so much for the great review! Matt Walters and team are all about making insurance easy and stress-free. Whether it’s auto insurance or personalized coverage, we’re here to help with friendly, expert service. Need reliable insurance and outstanding support? Just give us a shout! 🎉🚗"
Profile photo of Darwin Schmidt

Darwin Schmidt

December 17, 2025

1  out of  5
rating by Darwin Schmidt
"Received a quote on auto insurance via email, which was significantly better than my current policy, which just renewed. When I called to sign up for auto insurance based on their quote, I was quoted a price $65.00 per six months higher because they said the quote emailed me was for them expecting me to put homeowners with them also. The quote emailed to me said we have applied these adjustments to your quoted premium: Multicar and Vehicle Safety. Nothing about homeowners. This is a classic case of bait and switch, and I was told Matt Walters was too busy to speak with me."
We responded:
"Thank you for sharing your feedback. We’re sorry to hear about the confusion regarding your auto insurance quote and understand how frustrating that must have been. Our goal is always to provide clear and accurate information, and we apologize if this was not your experience. We take your concerns seriously and are committed to improving our communication to prevent situations like this in the future."
Profile photo of Barry Jones

Barry Jones

December 16, 2025

5  out of  5
rating by Barry Jones
"For someone that human, and down home, and reads the fine print, this guy right here will do and go beyond of what needs to be done"
We responded:
"Barry, thank you for the great review! We do our best to provide real service and help our customers every day! We appreciate your business! "
Profile photo of TRACEY SHARP

TRACEY SHARP

December 9, 2025

5  out of  5
rating by TRACEY SHARP
"I am so pleased with Matt a deer totaled my Dodge Journey and the first thing out of Matt’s office was not anything to do with the car it was are you and your family ok that is a real agency that cares the process was stress free from beginning to end and had a sit down to learn more about the different services Statefarm offers can’t say enough about this agent ..THANKS SO MUCH"
We responded:
"Thank you so much for sharing your experience! We're truly sorry to hear about your Dodge Journey, but we're glad Matt was there to support you with genuine care and compassion. It's wonderful to know the process was stress-free and that you found value in learning about the services we offer. We’ll be sure to pass along your kind words to Matt. Thank you again for trusting us during this time!"